Features & Benefits Dispatch

Module	Feature	Results	Benefits
Driver Tracking	Drivers currently clocked in Driver location What assignments have been queued When drivers last interacted with the system View Example	Allows the dispatcher to make better informed decisions as to who should receive new orders. Evens the workload	More informed decisions Greater efficiency Faster service for customers
Messaging	Send messages to the built in messaging system, SMS text message, email, and Microsoft Exchange accounts View Example	Communication, in real-time, is an important factor in successful execution of orders from beginning to end. OnTime gets messages to drivers quickly and via the method you prefer. You also get confirmation when the driver reads the message.	Improved communication Greater efficiency Customer satisfaction Improved service
Order Entry Console	Quickly & accurately enter orders View Example	Quick and easy to navigate order entry panel Customers have unique needs including pickup/drop off points, pricing, notifications, and options. Set up a customer one time with all of these specific needs. When a dispatcher starts to type in the customer's name, auto complete takes over and suggests a matching customer. When the customer is selected, the customers profile is loaded and all unique requirements are set. Your dispatchers will be informed and can offer a much higher level of service to the customer.	Reduced errors Reduced costs Customer satisfaction Improved service
Order Tracking	All orders tracking table View Example	View, in real-time, the status of any and all orders in the system Ability to sort, filter & search Reassign packages on the fly to different drivers while OnTime takes care of all the necessary notifications View proof of delivery information as it is captured in the field Cancel orders in a smart way, allowing OnTime to notify the appropriate people when such an action takes place	Improved information management Reduced cost Increased flexibility
Community Support	The OnTime Community View Example	Online access to forums, blogs and other community related tools Easily share ideas and ask questions with other couriers 24/7 access Get real world input on subjects such as cell phones and courier technology in general.	Improved information Build alliances Keep from having to "reinvent the wheel" Learn from others
Time Clock	Dispatchers & drivers clock in & out View Example	Used in combination with the powerful wage calculation tools Tracks exact time, mileage driven and orders processed Calculates the exact wage a dispatcher or driver will receive in any given period Adapts to any pay period schedule: once a week, once a month, or every other Friday Gives the exact calculations you want	Reduced payroll cost Error elimination Makes payroll a breeze
Status Color Coding	Order color coding View Example	Visually see orders past due or coming up Quickly see urgent items & prioritize others Lead times are adjustable Colors are customized by you	Greater efficiency Improved information management Eliminate missed pick up times
Customer Profile Retrieval	Shipper information View Example	Enter a customer's name and instantly get back price contracts, delivery point history, and notification preferences. A history of locations a customer has picked up or dropped off to in the past is a handy shortcut for the dispatcher since most orders are between a limited number of locations. Price contracts are also listed for the customer and since there are no limits to the number of contracted rates you can have with one customer, you can confidently offer several levels of service.	Improved productivity Reduced cost Improved information
Customer & Address Search	Customer & address global database. View Example	Find customers or address locations using the lookup pane Dispatchers can find the correct entries even if the customer doesn't know the exact information.	Improved productivity Error reduction Ease of use