Module |
Feature |
Results |
Benefits |
| Customer Center Web Site |
- A customer portal that is ready "out of the box" for addition to your existing web site.
- View Example
|
- Add tracking, dispatching, and other features to your existing web site
- Web site is updated in real-time
|
- Customer satisfaction
- Improved service
|
Address Book
|
|
- Customers save time by only adding addresses for drop off and pick up locations once.
- Dispatchers can see these same addresses when bringing up a customer's profile in OnTime Dispatch, making it much quicker to enter common locations.
|
- Improved productivity
- Customer satisfaction
- Quick dispatching to common locations
|
| Order History |
- Customers see detailed summaries of all orders placed within specific time periods
- View Example
|
- Eliminate billing questions by allowing customers to see detailed views of all orders placed with your company.
|
- Improved productivity
- Reduced cost
- Improved customer satisfaction
|
| Order Tracking |
- Customers can view the current status of all open orders
- View Example
|
- Customers can see in real-time, the status, driver, recipient, drop off time, and other proof of delivery information including recipient signature.
|
- Customer satisfaction
- Improved customer communicaton
- Reduced costs
- Reduced phone calls
|
| Customer Dispatching |
|
- Customers can schedule pickups & create orders if desired
- With validation to prevent mistakes
- Done through the carrier website
- Confidence that orders enter by customers are viable
- Customers assured that there is a solid system handling their order.
|
- Reduced cost
- Increased customer satisfaction
- Improved productivity
|
| Customizable Site |
- Customer center matches the design & layout of your existing web site.
|
- Embed the customer center directly into your site while matching the exact design of your existing site.
- Instead of providing a link to another site to offer tracking services to customers, your customers will feel more comfortable in your customized customer center.
|
- Customer satisfaction
- Improved corporate image
|
| Extensible Platform for Site Integration |
- With WSDL compliant web service APIs, total integration becomes an option.
|
- OnTime is a flexible system that lets you do the things your company needs. If there is a special need on your web site, you can extend the common functionality of OnTime through the web services exposed.
- OnTime is a scalable platform that will grow in all directions with your business.
|
- Reduced cost
- Improved flexibility
- Improved planning capabilities
- Scalable platform
|
