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Overview
OT Dispatch is a Dispatch and Customer Service Application which is so user friendly that virtually anyone is able to enter orders. The real-time software also gives the user the ability to dispatch remotely.
The OnTime System brings critical data together in meaningful ways for the dispatcher to better do his / her job. Customer, driver, location, route, and rate data entered through the OnTime Management Suite application, provides the dispatcher with everything they need to quickly place accurate orders every time.
Instant access to customer records is available on the streamlined order entry screen. Each customer's contracted rates can be stored in their profile making it easy for the dispatcher to see the exact rates for that customer. This prevents billing errors that add to your costs.
Using route and location data, the dispatcher not only sees where drivers have been, but by using OnTime's smart planning feature, OT Dispatch suggests the best drivers for a particular order. Dispatchers can confirm this via the real-time text messaging features that allow dispatchers to communicate directly with one or all of their drivers.
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General System Features
- General
- Smart Client Technology
- Low ownership costs for a high value system
- Always guaranteed the latest upgrades and technology
- Compatible with your current hardware
- Remote dispatching capability
- Multi-location usage application
- Automatic and manual synchronization
- Single click ability to rebuild or optimize data files
- Automatic or manual dispatching to drivers
- Prepaid, Collect and Bill 3rd Party transaction capabilities
- COD capability at pick up or delivery
- Historical customer database for all activities
- Driver Information and Tracking
- Drivers currently clocked in
- Driver location
- What assignments have been queued
- When drivers last interacted with the system
- Allows the dispatcher to make better informed decisions as to who should receive new orders
- Evens the workload
- More informed decisions
- Greater efficiency
- Faster service for customers
- Ability to locate the most appropriate driver with the right vehicle
- Driver visible assigned Order Queues to increase driver productivity
- Ability to view orders assigned by driver
- Messaging
- Send messages to the built in messaging system, SMS text message, email, and Microsoft Exchange accounts
- Communication, in real-time, is an important factor in successful execution of orders from beginning to end
- OnTime gets messages to drivers quickly and via the method you prefer
- You also get confirmation when the driver reads the message
- Improved communication
- Greater efficiency
- Customer satisfaction
- Improved service
- Dispatcher and Driver Messaging with ability to see if messages have been read
- Order Entry Console
- Quickly & accurately enter orders
- Quick and easy to navigate order entry panel
- Customers have unique needs including pickup/drop off points, pricing, notifications, and options.
- Set up a customer one time with all of these specific needs
- When a dispatcher starts to type in the customer's name, auto complete takes over and suggests a matching customer
- When the customer is selected, the customers profile is loaded and all unique requirements are set
- Your dispatchers will be informed and can offer a much higher level of service to the customer
- Reduced errors
- Reduced costs
- Customer satisfaction
- Improved service
- Order Tracking
- All orders tracking table
- View, in real-time, the status of any and all orders in the system
- Ability to sort, filter & search
- Reassign packages on the fly to different drivers while OnTime takes care of all the necessary notifications
- View proof of delivery information as it is captured in the field
- Cancel orders in a smart way, allowing OnTime to notify the appropriate people when such an action takes place
- Improved information management
- Reduced cost
- Increased flexibility
- Order Tracking
- User customizable views utilizing drag and drop technology
- Status and urgency color coding for all orders
- Tracking and pricing information visibility for each order
- Digital signature visibility
- Automatic customer notification by event monitoring
- Assign pick up and delivery windows
- Community Support
- Online access to forums, blogs and other community related tools
- Easily share ideas and ask questions with other couriers
- 24/7 access
- Get real world input on subjects such as cell phones and courier technology in general.
- Improved information
- Build alliances
- Keep from having to "reinvent the wheel"
- Learn from others
- Time Clock (Enterprise only)
- Dispatchers & drivers clock in & out
- Used in combination with the powerful wage calculation tools
- Tracks exact time, mileage driven and orders processed
- Calculates the exact wage a dispatcher or driver will receive in any given period
- Adapts to any pay period schedule: once a week, once a month, or every other Friday
- Gives the exact calculations you want
- Reduced payroll cost
- Error elimination
- Makes payroll a breeze
- Status Color Coding
- Visually see orders past due or coming up
- Quickly see urgent items & prioritize others
- Lead times are adjustable
- Colors are customized by you
- Greater efficiency
- Improved information management
- Eliminate missed pick up times
- Customer Profile Retrieval
- Enter a customer's name and instantly get back price contracts, delivery point history, and notification preferences
- A history of locations a customer has picked up or dropped off to in the past is a handy shortcut for the dispatcher since most orders are between a limited number of locations
- Price contracts are also listed for the customer and since there are no limits to the number of contracted rates you can have with one customer, you can confidently offer several levels of service
- Improved productivity
- Reduced cost
- Improved information
- Customer & Address Search
- Customer & address global database
- Detailed database search capabilities
- Find customers or address locations using the lookup pane
- Dispatchers can find the correct entries even if the customer doesn't know the exact information
- Improved productivity
- Error reduction
- Ease of use
- Automatic order mapping
- Automatic driver mapping with directions
- Exact mileage calculations between locations
- Integrated 2D and 3D mapping capabilities
- Ability to choose mapping based on shortest or fastest routes, miles or kilometers
- Price Quotes
- Automatically mandated or optionally activated ancillary charges
- Automated zone based, mileage based and flat rate pricing
- Dispatcher and / or management defined pricing with instant price calculations
- Ability to put orders on hold
- Automatic dim weight calculations
- Customer discounts and ancillary charges automatically calculated
- Automatic declared value or insurance calculation
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