Your Customer's Experience

OnTime provides your customers with a rich and rewarding experience based upon the latest cutting edge technology. The capabilities you provide them will not only reduce their costs, but will make them more productive. Compare that to the offerings of your competitors.

Features	Customer View	Capabilities	Benefits
Customer Center Web Site		A customer portal that is ready "out of the box" for addition to your existing web site.	Add tracking, dispatching, and other features to your existing web site that your customers will love. Because it is part of the OnTime System, the web site is updated in real-time, so your customer's will enjoy a much higher level of service.
Address Book		Customers can add their own list of addresses, making it easy for quick dispatching to common locations later on.	Customers save time by only adding addresses for drop off and pick up locations once. Dispatchers can see these same addresses when bringing up a customer's profile in OnTime Dispatch, making it much quicker to enter common locations.
Order History		Customers can see a detailed summary of all orders placed within specific time periods with your company.	Eliminate billing questions by allowing customers to see detailed views of all orders placed with your company.
Order Tracking		Allow customers to view the current status of all open orders.	Customers can see, in real-time, the status, driver, recipient, drop off time, and other proof of delivery information including recipient signature.
Customer Dispatching		Allow customers to dispatch on their own, creating orders directly on your site.	For customers who want to schedule pickups and create orders themselves, OnTime allows them to do just that through the customer center web portal. With validation to prevent mistakes, you can be confident that the orders enter by your customer are viable and the customer will feel assured that there is a solid system handling their order.
Customizable Site		Based on master page technology, the customer center can be customized to match the design and layout of your existing web site.	With OnTime, you can embed the customer center directly into your site while matching the exact design of your existing site. Instead of providing a link to another site to offer tracking services to customers, your customers will feel more comfortable in your customized customer center. This will improve your image and raise customer satisfaction.
Extensible Platform for Site Integration		With WSDL compliant web service APIs, total integration becomes an option.	OnTime is a flexible system that lets you do the things your company needs. If there is a special need on your web site, you can extend the common functionality of OnTime through the web services exposed. OnTime is a scalable platform that will grow in all directions with your business.